We want you to love your Ksentials purchase. If you're not completely satisfied, you may request a return or exchange within 15 days of receiving your order.

To begin a return, email karla@ksentialscandles.com with your order number. Return requests are reviewed within one business day.

To be eligible for a refund or exchange, products must be unused and returned in their original packaging. Refunds are issued to the original form of payment once your return has been received and inspected.

Customers are responsible for return shipping costs and should use a trackable shipping service.

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Lost or Damaged Packages

Every order includes tracking and shipping insurance.

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We'll work with the shipping carrier to begin a claim and help resolve the issue as quickly as possible.

Once an order has been accepted by the carrier, delivery timelines and claim decisions are subject to the carrier's policies.